APWA.net Event Detail

Date(s):	February 24, 2005
Location:	Audio/Web Broadcast
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Description:	Are your employees prepared? An operations manual can serve many purposes in your agency. It can function as a training document, describe levels of service and even include detailed procedures for responding to emergencies. Most importantly, an operations manual can serve as a repository for your agency's "institutional memory"- the knowledge and experience of your veteran employees. Bill Sterling and Jeanne Nyquist will address: 1) Essential contents of an operations manual 2) How to develop policies and procedures 3) How to customize content for multiple divisions 4) How to get employee "buy in" 5) How to reduce liability
Speaker:	Bill Sterling, P.E. BSCE-University of Denver MSCE-University of Colorado MPA- University of Colorado Registered Professional Engineer (CO, WA and AZ) Member of APWA since 1976 Member of Leadership/Management Committee Past Chair of the House of Delegates Editor of the 4th & 5th Edition of the Management Practices Manual Served as Lead Evaluator for the APWA Accreditation Program Presented APWA Self Assessment Workshops Wrote articles for APWA Reporter on Leadership/Management Selected as an APWA Top Ten Leader Selected for the APWA Swearingen Award Directed the City of Greeley to achieve APWA Accreditation Recently retired from the City of Greeley, CO after 17 years
Speaker:	Jeanne Nyquist Jeanne Nyquist speaks from 30 years of experience as a manager and organizational development consultant. She is currently the President of Nyquist and Associates, a management consulting firm. She recently retired as Director of Portland�s Maintenance Bureau, where she led a staff of 400 and managed a $49 million annual operating budget. Jeanne holds a Bachelor of Science Degree in Management from Marylhurst University, as well as advanced degrees from The School of Hard Knocks. She is an accomplished speaker and trainer who uses life�s experiences to illustrate leadership concepts that will enhance personal and professional development. Join Jeanne in creating a conspiracy to make good things happen.
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