In your workplace, does everybody �do their own thing� when it comes to performing essential job functions? If so, developing an operations manual could fulfill many of your needs.
As Bill Sterling, P.E, retired Director of Public Works for the City of Greeley, Colorado, explains in this program, an operations manual can function as a training document, enhance public awareness, describe levels of service, and include detailed procedures for responding to emergencies.
Most importantly, an operations manual can serve as a repository for your agency�s �institutional memory��the knowledge and experience of your veteran employees. This program describes a framework for developing an operations manual to meet the needs of your agency.