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PB.E307

Managing the Public Response

How to Keep Your Foot Out of Your Mouth

This two-hour CD-ROM will teach you new and different ways to keep the public informed and satisfied with your operations. The program is led by a director of Public Works and a communications director, both of whom have much experience at being the spokesperson of their communities. Learn practical tips on how to answer on-the-spot questions and how to avoid being the awkward sound bite on the 5 oï¿½clock news!

Publisher: APWA
Year: 2003

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	Members: $25.00 Non-Members: $35.00
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Public Works Tough Questions
This book is intended as a book of strategies and answers for responding to tough, tricky, and hostile questions raised by a variety of audiences on specific public works issues.

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PB.E807

Mastering the Media
Learn how to avoid common communications mistakes and create the kind of media relationships that promote the public works message in both “good” and “bad” news situations.

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Members:
$59.00

Non-Members:
$69.00

Selection Success
This program will help APWA members get information to help consultants and contractors win more work in a qualifications-based selection process.

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PB.E710

Succeeding at Internal Communications
Learn how to control e-mails, organize electronic incoming mail, and tips for handling the “gaps” in communication between public works departments, city managers, and elected officials.

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Members:
$59.00

Non-Members:
$69.00

PB.APWC

Public Works Communication Manual, 3rd Ed
This book is designed to help you through the tough demands of communicating properly in a variety of situations.

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Members:
$30.00

Non-Members:
$40.00

PB.E511

Strategic Communication: Capitalize Your
Learn how to develop and implement a proactive communication strategy that will reflect positively on your agency. You’ll be able to respond with confidence and authority to hard-hitting or hostile questions and address city council members and the public in an informative and persuasive manner.

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Members:
$49.00

Non-Members:
$59.00